Privacy policy

Last updated: 18th March 2026

At Rebel Healing, your privacy matters. This policy explains how your personal data is collected, used, and protected when you visit this website or work with me.

1. Who I am

Rebel Healing is a brand operated by Raluca-Elena Atomei, trading as Ralu Atomei Trauma Coaching, ICO Registration Reference: ZB686154

If you have any questions about this policy or how your data is handled, you can contact me at:

📧 ralu@rebelhealing.net

2. What data I collect

I may collect and process the following information:

✔️ Personal details such as your name and email address

✔️ Contact information you provide through forms, bookings, or enquiries

✔️ Payment information (processed securely via third-party providers, I do not store your card details)

✔️ Information you share during coaching, calls, or via email

✔️ Website usage data such as IP address, browser type, and pages visited (via cookies and analytics tools)

3. How your data is used

Your data is used to:

✔️ Respond to your enquiries and messages

✔️ Deliver coaching services, programmes, or digital products

✔️ Process payments and manage bookings

✔️ Send you relevant emails, updates, or offers (only if you’ve opted in)

✔️ Improve the website and user experience

I will never sell your data or share it for unrelated marketing purposes.

4. Lawful basis for processing

Under UK GDPR, I rely on the following lawful bases:

✔️ Consent – when you opt in to emails or provide information voluntarily

✔️ Contract – when you purchase services or work with me

✔️ Legitimate interests – to improve services, communicate with clients, and operate the business effectively

5. How your data is stored and protected

Your data is stored securely using trusted platforms and reasonable safeguards are in place to protect it from unauthorised access, misuse, or loss.

Only necessary information is retained, and only for as long as needed to deliver services or comply with legal obligations.

6. Third-party services

I may use trusted third-party providers to run my business, such as:

✔️ Payment processors (e.g. Stripe, PayPal)

✔️ Email marketing platforms (e.g. Go High Level, Brevo, Systeme.io)

✔️ Scheduling tools (e.g. Systeme.io, Calendly)

✔️ Website analytics (e.g. Google Analytics)

These providers only process your data in line with their own privacy policies and relevant data protection laws.

7. Cookies

This website may use cookies to:

✔️ Understand how visitors use the site

✔️ Improve functionality and performance

You can control or disable cookies through your browser settings at any time.

8. Your rights

You have the right to:

✔️ Access the personal data I hold about you

✔️ Request correction of inaccurate data

✔️ Request deletion of your data

✔️ Withdraw consent at any time

✔️ Object to or restrict certain types of processing

To exercise any of these rights, email: ralu@rebelhealing.net

9. Confidentiality (Coaching Context)

Any personal information shared during coaching is treated with respect and care.

However, please note:

✔️ Coaching is not therapy or a substitute for medical or mental health support

✔️ Confidentiality may be broken if there is a legal obligation or risk of serious harm

10. Updates to this policy

This policy may be updated occasionally to reflect changes in the business or legal requirements. The latest version will always be available on this page.